Shipping policy

Shipping

We currently ship within the United States.
All orders are processed within 2–4 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (available at checkout)

Please note:

• Processing times may be slightly longer during launches or holidays.

• Carmen & Company is not responsible for delays caused by carriers, incorrect addresses, or lost/stolen packages once marked “delivered.”

• For shipping concerns, please contact [your customer email] — we’ll do our best to help you locate your order.